Last updated: July 26, 2025
1. Introduction
At BikeFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bike rental service and mobile application.
2. Information We Collect
2.1 Location Data
We collect location data to provide you with better service, particularly in emergency situations. This includes:
- Real-time location when you request breakdown assistance
- Location history during your rental period
- Geographic data to help our support team locate you quickly in case of emergencies
This location data is used exclusively to:
- Dispatch assistance to your exact location when needed
- Improve our emergency response times
- Enhance the safety of our service
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our service
- To notify you about changes to our service
- To provide customer support
- To gather analysis or valuable information so that we can improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
4. Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to our processing of your data
- Request restriction of processing your data
- Request transfer of your data
- Withdraw consent
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +31 (0) 123 456 789